Terms of Use

These Terms and Conditions govern the use of this website and the purchase of products offered under the Primitiveropeplanter brand. By placing an order, customers agree to the terms set out below.

1. General Information

This website is operated under the Primitiveropeplanter brand and provides premium decorative rope planter cover products directly to customers in Europe and other supported regions. All references to “we”, “us”, and “our” refer to Primitiveropeplanter.

2. Order Processing

Orders are processed efficiently within 1–3 business days after payment confirmation. Once processed under our direct internal inventory management, orders are handed over to established international carriers for secure delivery handling.

3. Shipping and Delivery

We partner with leading international carriers, including DHL, FedEx, and UPS, to provide reliable standard international delivery services.

Estimated Delivery Time: Typically 5–10 business days after dispatch, depending on the destination country and carrier conditions.
Tracking Notifications: Tracking updates are automatically sent to the email address provided at checkout at key stages of the delivery process (including dispatch, transit updates, and local delivery stages).
Delivery Resolutions: Delivery timelines are estimates. If an order exceeds the expected delivery timeframe, an immediate review will be conducted with the relevant carrier. Upon verification of any carrier-related delay or loss, we provide clear resolution options, including immediate reshipment or a full refund, to ensure a risk-free purchasing experience.

4. Risk and Delivery Responsibility

For customers located within the European Union and other applicable jurisdictions, full responsibility for the goods remains with the seller until the order has been successfully delivered to the customer’s specified delivery address and receipt has been confirmed.

5. Right of Withdrawal (EU Customers)

In accordance with applicable EU consumer regulations, customers located within the European Union are entitled to a statutory 14-day withdrawal period, starting from the day the goods are received. To exercise this right, customers may contact our support team via email within the withdrawal period, and refunds will be processed strictly in accordance with statutory requirements.

6. Returns and Refunds

Where a product arrives with visible issues or does not match the expected condition, customers may contact our support team by email and provide relevant photographic evidence. Depending on the circumstances, we will arrange a replacement or a refund. As part of our commitment to premium customer service, if an issue is clearly verified through the provided evidence, a resolution may be issued under our sole discretion without requiring the physical return of the item.

7. Product Information

Product descriptions, measurements, and visual materials are provided for reference purposes. Minor variations may occur due to the natural characteristics of the woven jute materials and presentation conditions.

8. Limitation of Liability

To the extent permitted by applicable law, we are not liable for indirect losses, unexpected delays caused solely by carriers, or circumstances beyond our reasonable operational control. Nothing in these Terms limits rights that cannot be excluded under applicable consumer protection laws.

9. Payment Processing

All payments made on this website are securely processed through Stripe. Transaction processing, fraud prevention screening, and related payment handling are managed directly in full accordance with Stripe’s applicable service and security compliance requirements (including PCI-DSS).

10. Website Content

All content on this website, including images, text, and visual materials, is used under lawful rights or original creation. Unauthorised use, reproduction, or distribution is strictly prohibited.

11. Changes to Terms

These Terms may be updated from time to time to reflect operational, commercial, or legal requirements. The latest version will always apply to orders placed after the updated publication date.

12. Contact Information

Customer enquiries can be directed to our compliance and support channels:

Brand / Operator: Primitiveropeplanter
Email: jute@primitiveropeplanter.com
European Support Telephone: +49 30 2237 6690
Corporate & Operations Address: 125 King Street West Toronto, ON M5X 1A9 Canada