Customer Support

We welcome enquiries regarding products, orders, and general website information.

Contact Details

  • Email: jute@primitiveropeplanter.com

  • European Support Telephone: +49 30 2237 6690

  • Company Address: 125 King Street West Toronto, ON M5X 1A9 Canada

Communication

Customers may contact us at any time using the email address provided above. All messages are reviewed promptly by our team, and responses are typically provided within 24 hours, where reasonably possible.

Where immediate assistance is not available, enquiries may be submitted at any time and will be prioritized and handled in the order they are received.

Service Hours

Our support services operate on a structured business schedule to ensure all customer inquiries are handled efficiently. Messages received outside active handling periods will be processed at the earliest available opportunity.

General Information

All communication channels listed on this page are intended for customer enquiries relating to products, order-related questions, and website information.

We aim to maintain clear, consistent, and transparent communication practices in line with applicable regulatory requirements in the jurisdictions where our products are offered.

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