This Privacy Policy explains how personal data is collected, used, stored, and shared when you visit or make use of this website operated under the Primitiveropeplanter brand.

For the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant Canadian privacy legislation, the data controller is Primitiveropeplanter, with its principal place of business located at 125 King Street West, Toronto, ON M5X 1A9, Canada.

Data Collected

We may collect and process the following categories of personal data:

• Contact information such as name, email address, telephone number, and billing or delivery details provided when placing an order or submitting a request.

• Transaction-related information required to process purchases, verify payments, and fulfil orders.

• Communication records when you contact our customer support team or submit enquiries.

• Website usage information such as browser type, device information, and interaction data collected through cookies or similar technologies.

Purpose of Processing

Personal data is processed for the following legitimate business purposes:

• To process, verify, and manage orders placed through the website.

• To provide efficient customer support and respond to enquiries.

• To manage communication related to purchases, deliveries, and services.

• To maintain corporate records required for administrative, tax, and legal obligations.

• To monitor and improve website functionality, security, and user experience.

Payment Processing

Payments made through this website are processed by our authorized payment gateway, Stripe. All payment data is handled directly and securely by Stripe in accordance with its own privacy practices and international regulatory standards (including PCI-DSS compliance).

We do not store or have access to full payment card details on our systems. Certain transaction-related information and contact details are shared with Stripe solely for the purpose of completing payment processing, preventing fraudulent transactions, and related verification procedures.

Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, including:

• Order and transaction records: typically retained for up to 7 years to meet accounting, tax, and regulatory obligations in applicable Canadian and international jurisdictions.

• Customer communication records: retained for up to 3 years after the last interaction, unless a longer retention period is required by law.

• Website usage data: retained for a limited period depending on the type of data and analytical purpose.

When retention is no longer required, personal data is permanently deleted or anonymised in a manner consistent with applicable legal requirements.

Data Sharing

Personal data may be shared with selected third-party service providers strictly for operational purposes, including secure payment processing services (Stripe), hosting providers, and logistics partner systems used to support direct website functionality and order fulfillment. All third parties are strictly contractually required to handle personal data in accordance with applicable data protection obligations.

International Data Transfers

As our direct retail operations serve different regions, personal data may be transferred outside the European Economic Area (EEA) and stored or processed at our corporate facilities in Canada. Where such transfers occur, appropriate and recognized legal safeguards are applied in accordance with applicable data protection laws to ensure customer information remains fully protected.

Data Subject Rights

Depending on your location, you have clear rights under applicable data protection laws (including the GDPR and Canadian privacy acts), which include the right to access, correct, request deletion, or restrict the processing of your personal data. Requests relating to your personal data can be submitted at any time using the contact details provided below.

Cookies

This website uses essential and analytical cookies or similar technologies to support core website functions, secure transaction checkouts, and understand general usage patterns. You may manage your cookie preferences at any time through your browser settings.

Contact Us

For any questions relating to this Privacy Policy or personal data handling practices, you may contact our compliance team directly:

• Brand / Data Controller: Primitiveropeplanter

• Corporate Address: 125 King Street West, Toronto, ON M5X 1A9, Canada

• Email: jute@primitiveropeplanter.com

• European Dedicated Support Line: +49 30 2237 6690