This Shipping Policy outlines the processing, direct internal dispatch, and delivery arrangements for orders placed under the Primitiveropeplanter brand.

1. Order Processing Time

All orders are typically processed within 1–3 business days after payment confirmation. Processing includes rigorous order verification, preparation from our proprietary inventory, and direct handover to the selected international carrier.

2. Shipping Destinations

Orders are primarily fulfilled for customers in Europe and other supported international regions.

3. Shipping Methods

We cooperate with leading international carriers to ensure reliable fulfillment, including:

• DHL
• FedEx
• UPS

These premium services are utilized for standard international delivery routes depending on the exact destination and carrier availability.

4. Delivery Time & Customs

Estimated delivery time is generally 5–10 business days after dispatch. Delivery timelines may vary slightly depending on the destination, carrier operations, and local delivery conditions.

To provide a seamless customer experience and avoid unexpected charges upon arrival, international shipments to our core European markets are structured to incorporate Delivered Duty Paid (DDP) principles where applicable, ensuring smooth customs procedures and eliminating hidden import fees for the recipient.

5. Tracking Information

Once an order has been officially dispatched from our facilities, tracking updates are sent automatically to the email address provided at checkout. Tracking notifications include key milestones such as dispatch confirmation, transit updates, and local delivery progress.

6. Delayed Orders

If an order exceeds the standard delivery timeframe, an immediate review will be initiated with the relevant carrier. Following this review and confirmation of a carrier-related delay, guaranteed resolution options will be provided, including prompt reshipment or a full refund depending on the specific circumstances and order status.

7. Shipping Address

To maintain strict operational control, all orders are dispatched directly from our corporate fulfillment location:

125 King Street West Toronto, ON M5X 1A9 Canada

Customers are responsible for providing accurate and complete delivery details at checkout. Incorrect or incomplete information may result in delivery delays.

8. Delivery Conditions

Delivery is considered successfully complete once the order has been delivered to the address provided at checkout and officially confirmed by the carrier’s tracking system. If delivery issues arise, customers may contact our dedicated support team for immediate assistance.

9. Contact Information

For any shipping-related enquiries, customers may contact our operations team:

• Email: jute@primitiveropeplanter.com
• European Support Telephone: +49 30 2237 6690
• Corporate Fulfillment Address: 125 King Street West, Toronto, ON M5X 1A9, Canada